Delhi Police’s Jan Sunwai camps to be held in impartial venues | Newest Information Delhi

The subsequent time you need a speedy redressal of your grievance, with out having to go to a police station, then remember to attend the weekly “Jan Sunwai (public listening to)” that the Delhi Police is planning to carry at impartial venues comparable to neighborhood facilities , public auditoriums, or faculties and faculties in neighbourhoods.

The choice to this impact was taken by the Delhi Police chief Rakesh Asthana earlier this month to take ahead the general public listening to initiative began final yr. Each Saturday, Jan Sunwai camps had been organized by assistant commissioners of police (ACPs) at police stations to fulfill complainants and deal with their points. Nevertheless, after the current order, these camps will now be organized at impartial venues.

“…all of us hear members of the general public in our places of work and do our greatest to make sure that complaints are correctly regarded into. Nevertheless, it’s felt that as an alternative of members of public coming to us, it’s higher that we attain out to them and meet them of their areas at, ideally a impartial venue like a neighborhood centre, public auditorium, faculty/faculty constructing and many others. , if they’re discovered out there and appropriate,” Asthana’s order learn.

The police commissioner additionally directed that advance discover be given to the general public stating that the extra deputy commissioner of police (addl DCP)/DCP, or the extra commissioner of police (addl CP)/joint CP, vary, can be out there at a specific time and date when “members of public may come and meet them with none prior appointment and submit their grievances/ complaints and petitions”.

Aside from ACPs of subdivisions, ACPs and inspectors of the visitors unit have additionally been directed to attend the Jan Sunwai camps to resolve traffic-related points.

“As a measure to determine a robust police-public relationship and to strengthen the grievance redressal mechanism, we’re partaking with the neighborhood in any respect ranges. As an alternative of the general public coming to us, it’s higher that we attain out to them and meet them of their areas. That manner, we are able to endeavour to achieve the final man standing and redress his grievances,” mentioned Asthana.

The police chief’s order additionally elucidates the function and duties of the police whereas coping with complaints. The order mentioned every criticism obtained, both immediately in written/oral type or by built-in criticism monitoring system (ICMS), should be transformed right into a written type and given a novel quantity on the ICMS for the aim of its monitoring and correct redressal.

“Station home officer (SHO) will likely be accountable to make sure that all complaints obtained are uploaded on ICMS and monitored for correct and well timed disposal,” the order mentioned.

The complaints are despatched to the beat or division officer involved, who’re to then search a handy time and place to go to the complainant for additional inquiry. The inquiry needs to be performed on a digital platform by e-beatbook. The conclusion of the inquiry needs to be submitted to the SHO for additional motion.

In case an inquiry couldn’t be accomplished or wanted intervention of senior law enforcement officials, the beat/division officer have been requested to repair a date and time — ideally Saturday or Sunday, between 11am and 1pm and 4pm and 6pm — for public interplay .

“The determined days and time shall be delivered to the discover of most of the people by public notices, social media, in addition to by beat officers by written notices to complainants,” the police chief mentioned.

As per the order, an SMS alert to attend the Jan Sunwai will likely be despatched to these whose complaints weren’t resolved or those that weren’t glad with the inquiry.

Asthana additionally centered {that a} suggestions and ranking system will likely be launched to enhance the functioning of Jan Sunwai camps.

“A database of complaints heard in the course of the Jan Sunwai and determination thereof shall be meticulously maintained on CCTNS and ICMS by crime department and vigilance department, respectively,” his order mentioned.